Sometimes the Work is Not Appreciated

With the good comes the not so good. A woman complained about me this week to a fellow assistant manager about how I did my job. A woman came in last weekend with her daughter who wanted to replace her shoes. The daughter loved the shoes, and all she told me was she wanted another pair of them. I did my usual questions - and aches, pains, issues? Nope she loved them.

I advised her the shoes had changed with the new model, and did she want me to re-measure her feet and see if the shoes would still work? "No I want those shoes," she insisted.

I got the shoes. At this point the mother weighed in. Why wasn't giving her daughter the full fit process? I told her that her daughter declined. The mother asked her daughter again, don't you want him to check you out. The girl looked angry and said, "Mother NO!"

The shoes did not fit as well. At this point I was still denied the chance to measure. She wanted a smaller size. I did not have it, and had to have our other store transfer them.

The mother weighed in on everything - color, look, everything. I was patient with her and the daughter. I also fit the father(he allowed me to take him through the fit process, but his wife thought the shoes were ugly).

So the issue is I did not fit the daughter. As I have said, I tried, but the girl refused. The mother believes I should have done it no matter what her daughter wanted. I don't feel it is my place to force a customer service process, especially if the customer says no.

My general manager wants me to come away with a educational take away from this. I will admit, I am angry about this incident. I do my best everyday with runners. I know I will not satisfy all customers. I will always give my best though. I did my best in this, and feel very angry about the complaint, and I also feel I am not getting support from my superior.

Rant over.

Charlie